SHIPPING & RETURNS
Is there an issue with your order? Please contact us within 5 days of delivery. We want to fix the problems right away!
All orders Monday-Thursday will go out within 24 hours. Expedited shipping and international shipping are available.
Did you change your mind? Items that have been unopened and unused may be returned within 30 days! Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, usually within 3 to 5 business days.
To return your product, please mail to:
67 35th Street
Box 88, Unit B509
Brooklyn, NY 11232
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
USPS / UPS PROBLEMS
Can’t find your package or USPS/UPS has not delivered on time? Please contact USPS or UPS right away. Most issues can be fixed directly with the postal service. Once your package is in USPS or UPS hands, it’s out of our control!
FREQUENTLY ASKED QUESTIONS
Can I return my item?
You may return your purchase within 30 days for a refund or exchange. Items on sale are final sale. To be eligible for a return, your item must be unused and in its original packaging. To complete your return, we require a receipt or proof of purchase.
Do you have expedited shipping?
In a hurry? You can choose faster shipping options at check out.
How fast are orders processed?
All orders are shipped within one business day, if placed Monday – Thursday.
Do you ship internationally?
Is your website secure?
Can I pick up my order in Brooklyn?
If you want to save on shipping, email firstname.lastname@example.org to find out how to pick up your order directly from Project Kid headquarters.